Terms and Conditions for Customers on “TotallyTutoring LLC”

1. Introduction

Welcome to TotallyTutoring LLC! These terms and conditions outline the rules and guidelines for customers who seek tutoring services on our online platform. By using our platform to access tutoring services, you agree to abide by these terms. Please carefully read and understand these terms before proceeding.

2. Account Registration

2.1 To use our tutoring services, customers must create an account on the TotallyTutoring LLC platform. You agree to provide accurate and up-to-date information during the registration process.

2.2 You are responsible for maintaining the confidentiality of your account credentials and ensuring that they are not shared with unauthorized individuals.

3. Booking and Payment

3.1 Customers can book tutoring sessions with qualified tutors through the TotallyTutoring LLC platform.

3.2 Payment for tutoring sessions is made through the platform using the provided payment methods. Customers agree to pay the agreed-upon fees for tutoring services.

3.3 TotallyTutoring LLC may retain a percentage of the total fee as a service charge. The remaining amount will be paid to the tutor.

4. Cancellation and Rescheduling

4.1 Customers may cancel or reschedule tutoring sessions in accordance with the cancellation policy provided by TotallyTutoring LLC.

4.2 Late cancellations or rescheduling may result in additional charges, as outlined in the cancellation policy.

5. Conduct

5.1 Customers shall conduct themselves in a respectful and appropriate manner during tutoring sessions.

5.2 Discriminatory, harassing, or inappropriate behavior towards tutors or other customers will not be tolerated.

6. Refund Policy

6.1 TotallyTutoring LLC has a refund policy in place. Refunds are subject to the terms and conditions outlined in the policy.

7. Feedback and Reviews

7.1 Customers are encouraged to provide honest and constructive feedback on tutoring sessions and tutor performance. Your feedback helps us maintain the quality of our services.

7.2 TotallyTutoring LLC reserves the right to moderate and remove any reviews or comments that violate our content guidelines.

8. Termination of Services

8.1 TotallyTutoring LLC reserves the right to terminate or suspend customer accounts for violations of these terms and conditions or for engaging in any fraudulent or unethical activities.

9. Changes to Terms and Conditions

9.1 TotallyTutoring LLC may update these terms and conditions periodically. Customers will be notified of any changes, and continued use of the platform implies your acceptance of the updated terms.

By using the TotallyTutoring LLC platform as a customer, you acknowledge that you have read, understood, and agreed to abide by these terms and conditions.

These terms and conditions are effective as of September 4, 2023.

If you have any questions or concerns, please contact us at [email protected].

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